Search Results - subject:"customer complexity"

The dark and bright side of network complexity : novel insights from an asymmetric supply chain recovery and disruption approach

Asafo-Adjei, Emmanuel; Hamidu, Zulaiha; Issau, Kassimu; … - In: Cogent business & management 10 (2023) 2, pp. 1-28

supply complexity has a positive relationship with both disruption and resilience strategies, while customer complexity is …. The dimensions of the supply chain network complexity utilised in this study are-supply complexity (SNC), customer … complexity (CNC), and logistics complexity (LNC) whereas the three SCR strategies considered included; collaboration, flexibility …

Persistent link: https://www.econbiz.de/10014503356

The dark and bright side of network complexity: Novel insights from an asymmetric supply chain recovery and disruption approach

Asafo-Adjei, Emmanuel; Hamidu, Zulaiha; Issau, Kassimu; … - In: Cogent Business & Management 10 (2023) 2, pp. 1-28

Persistent link: https://www.econbiz.de/10014527644

Managing customer and organizational complexity in sales organizations

Schmitz, Christian; Ganesan, Shankar - In: Journal of marketing 78 (2014) 6, pp. 59-77

Persistent link: https://www.econbiz.de/10010463457

Organisational Effectiveness and Customer Satisfaction

Milan, Ambrož; Martina, Praprotnik - In: Organizacija 41 (2008) 5, pp. 161-173

This paper presents a test of the relationship between organizational culture as a crucial indicator of organizational effectiveness and customer satisfaction using service-unit data from two health resorts. Ensuring survival of the service organisation in the long run requires adaptations which...

Persistent link: https://www.econbiz.de/10011009273

Organisational Effectiveness and Customer Satisfaction

AmbroÅ¾ Milan; Martina, Praprotnik - In: Organizacija 41 (2008) 5, pp. 161-173

Persistent link: https://www.econbiz.de/10010534568