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  • Search: subject:"customer oriented"
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Year of publication
Subject
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Beziehungsmarketing 71 Relationship marketing 71 Salespeople 43 Verkaufspersonal 42 Arbeitsverhalten 41 Work behaviour 41 Consumer behaviour 22 Konsumentenverhalten 22 Customer satisfaction 21 Dienstleistungsqualität 21 Kundenzufriedenheit 21 Job satisfaction 20 Service quality 20 Arbeitszufriedenheit 18 Organizational behaviour 17 Verhalten in Organisationen 17 Customer-oriented behavior 16 Emotion 16 Selling 14 Verkauf 13 Führungsstil 11 Leadership style 11 Leistungsmotivation 11 Work motivation 11 Arbeitsleistung 10 Job performance 10 Business-to-business marketing 9 Lieferantenmanagement 9 Supplier relationship management 9 B-to-B-Marketing 8 Customer-oriented selling 8 Customer orientation 7 Arbeitskräfte 6 METRIC 6 Marketing management 6 Marketingmanagement 6 Performance measurement 6 Performance-Messung 6 Workforce 6 Austauschtheorie 5
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Online availability
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Undetermined 97 Free 26 CC license 4
Type of publication
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Article 136 Book / Working Paper 6
Type of publication (narrower categories)
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Article in journal 95 Aufsatz in Zeitschrift 95 research-article 17 Article 5 Working Paper 2 Arbeitspapier 1 Aufsatz im Buch 1 Book section 1 Graue Literatur 1 Non-commercial literature 1 viewpoint 1
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Language
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English 121 Undetermined 20 Spanish 1
Author
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Dekker, Rommert 6 Yang, Guangyuan 5 Tremblay, Michel 4 Good, David J. 3 Schultz, Roberta J. 3 Schwepker, Charles H. <Jr.> 3 Stock-Homburg, Ruth 3 Wang, Mei-Ling 3 Zhu, Hong 3 Abid, Ghulam 2 Ahmad, Jamil 2 Anum, Leena 2 Arshad, Muhammad 2 Cavusgil, S. Tamer 2 Chaniago, Harmon 2 Dong, Yun 2 Good, Megan C. 2 Guerra-Báez, Rita M. 2 Hall, Kenneth D. 2 Iyer, Rajesh 2 Javalgi, Rajshekhar G. 2 Johlke, Mark C. 2 John, Lisbeth Mary 2 Kadic-Maglajlic, Selma 2 Khan, Mumtaz Muhammad 2 Ling, Qian 2 Mortimer, Gary 2 Mu, Zhirong 2 Ngo, Liem Viet 2 Obadia, Claude 2 Park, Jong Hee 2 Qin, Jian 2 Qin, Qianqian 2 Rodríguez, Rocío 2 Román Nicolás, Sergio 2 Román, Sergio 2 Shafi, Muhammad 2 Thi Bich Hanh Tran 2 Thi Nguyet Que Nguyen 2 Tong, Mengshi 2
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Institution
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Erasmus University Rotterdam, Econometric Institute 1 Faculteit der Economische Wetenschappen, Erasmus Universiteit Rotterdam 1 Tinbergen Institute 1 Tinbergen Instituut 1
Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms 8 Journal of business research : JBR 7 Journal of retailing and consumer services 5 The service industries journal 5 International journal of hospitality management 4 Asia Pacific journal of marketing and logistics 3 International journal of contemporary hospitality management 3 Journal of the Academy of Marketing Science 3 American Journal of Business 2 Asia Pacific Journal of Marketing and Logistics 2 Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE) 2 Journal of Business & Industrial Marketing 2 Journal of Services Marketing 2 Journal of customer behaviour 2 Journal of hospitality marketing & management 2 Journal of managerial psychology 2 Journal of personal selling & sales management : JPSSM 2 The journal of business & industrial marketing 2 The journal of services marketing 2 Tinbergen Institute Discussion Papers 2 Total quality management & business excellence 2 Tourism management : research, policies, practice 2 American journal of business : applying research to practice ; AJB 1 Annals of marketing-mba 1 Business and Economic Horizons (BEH) 1 Cogent Business & Management 1 Cogent business & management 1 Discussion paper / Tinbergen Institute 1 Econometric Institute Report 1 Econometric Institute Research Papers 1 Economia. Seria Management 1 Educational Studies 1 Employee Relations 1 Employee relations 1 Entrepreneurship research journal : ERJ 1 European Journal of Marketing 1 European journal of marketing 1 European journal of operational research : EJOR 1 Global business and organizational excellence : GBOE 1 Industrial Management & Data Systems 1
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Source
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ECONIS (ZBW) 97 RePEc 20 Other ZBW resources 19 EconStor 6
Showing 11 - 20 of 142
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Research on mechanism of servant leadership on employees' customer-oriented deviance : the mediating role of psychological security and the moderating role of error management clim...
Zhang, Yi; Zhao, Jingyi; Qin, Jian - In: Asia Pacific journal of marketing and logistics 36 (2024) 10, pp. 2464-2482
Persistent link: https://www.econbiz.de/10015210799
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High-performance work systems and proactive behavior : the mediating role of customer-oriented behavior
Matsuo, Makoto - In: Employee relations 46 (2024) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10014467281
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Empathy and grit enhance customer oriented selling
Schwepker, Charles H. <Jr.>; Good, Megan C. - In: Journal of relationship marketing : innovations and … 23 (2024) 3, pp. 220-243
Persistent link: https://www.econbiz.de/10015049876
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Leveraging responsible artificial intelligence to enhance salespeople well-being and performance
Weng, Chenchen; Yuan, Ruizhi; Ye, Dandan; Huang, Bo; … - In: The service industries journal 44 (2024) 9/10, pp. 735-765
Persistent link: https://www.econbiz.de/10015050118
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Customer gratitude expressions and FLEs' prosocial behavior : insights from delighted customers
Tremblay, Michel - In: The journal of services marketing 38 (2024) 7, pp. 857-871
Persistent link: https://www.econbiz.de/10015110630
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Render good for evil? : the relationship between customer mistreatment and customer-oriented citizenship behavior
Ni, Dan; Liu, Xin; Zheng, Xiaoming - In: Journal of business research : JBR 170 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014535957
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Impact of employee job attitudes on ecological green behavior in hospitality sector
Arshad, Muhammad; Abid, Ghulam; Ahmad, Jamil; Anum, Leena; … - In: Journal of Open Innovation: Technology, Market, and … 7 (2021) 1, pp. 1-14
and behavior (customer-oriented discretionary behavior, organizational commitment). These outcomes provoke employees …
Persistent link: https://www.econbiz.de/10012620539
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From marketing to crisis management : how key messages changed during corona pandemic in Saudi food industry
Almutairi, Faisal Abdulhadi - In: Marketing i menedžment innovacij : m&mi (2021) 2, pp. 179-190
Persistent link: https://www.econbiz.de/10013161847
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Impact of employee job attitudes on ecological green behavior in hospitality sector
Arshad, Muhammad; Abid, Ghulam; Ahmad, Jamil; Anum, Leena; … - In: Journal of open innovation : technology, market, and … 7 (2021) 1/31, pp. 1-14
and behavior (customer-oriented discretionary behavior, organizational commitment). These outcomes provoke employees …
Persistent link: https://www.econbiz.de/10012418032
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The impact of service climate on gratitude in driving customer outcomes
Qi, Ji; Peng, Yi; Lowman, Graham H.; He, Xingliang - In: The journal of services marketing 37 (2023) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
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