Purpose This paper aims to develop a research model that proposes a relationship among customer power, psychological … manager–employee interface, contributes by mediating the effect of customer power on psychological empowerment. As a result of … customer power and FLEs’ voice behavior, establishing psychological empowerment as an intervening mechanism. Thus, customer …

study include two constructs (product perishabilityand customer power) not previously explored.The results, derived from a … explained by environmental uncertainty, customer power, decentralisation, size, AMT, TQM and JIT. The data confirms that … customer power should be considered as an added external variable in the contingency theory paradigm. Expectations of …