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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Employee retention"
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Search: subject:"customer relationship management"
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Employee retention
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
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Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
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Bank
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Dienstleistungsqualität
12
Service quality
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Confidence
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Vertrauen
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Personal banking
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Privatkundengeschäft
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Bank marketing
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Bankmarketing
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Electronic Banking
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Electronic banking
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Brand image
4
Corporate reputation
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Customer value
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Firmenimage
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Großbritannien
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Kundenwert
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Markenimage
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Salespeople
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USA
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United Kingdom
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United States
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banking
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loyalty
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trust
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Narteh, Bedman
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Pitt, Leyland F.
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Srandberg, Christer
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Journal of financial services marketing : JFSM
International journal of hospitality management
10
Journal of business research : JBR
8
The journal of business & industrial marketing
6
The service industries journal
6
European journal of marketing : EJM
5
Journal of retailing and consumer services
5
Journal of hospitality marketing & management
4
Journal of service management
4
Services marketing quarterly
4
The journal of services marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
Journal of business ethics : JOBE
3
Journal of service research : JSR
3
Marketing intelligence & planning
3
Psychology & marketing
3
The journal of personal selling & sales management : JPSSM
3
Vision : the journal of business perspective
3
Asia Pacific journal of marketing and logistics
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European management journal
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International business review : the official journal of the European International Business Academy
2
International journal of applied business and economic research
2
International journal of commerce and management
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International journal of retail & distribution management
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Journal of air transport management
2
Journal of customer behaviour
2
Journal of marketing
2
Journal of personal selling & sales management
2
Journal of service research
2
Journal of the Academy of Marketing Science
2
Nonprofit and voluntary sector quarterly
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Academy of Management journal : AMJ
1
Accounting horizons : a quarterly publication of the American Accounting Association
1
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
1
Asian Academy of Management journal
1
Chinese management studies : CMS
1
Cogent business & management
1
Cross cultural management : an international journal
1
Das Franchise-System : Handbuch für Franchisegeber und Franchisenehmer
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Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
2
Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels
Srandberg, Christer
;
Wahlberg, Olof
;
Öhman, Peter
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 191-207
Persistent link: https://www.econbiz.de/10011480279
Saved in:
3
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
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