//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Employee retention"
~subject:"Großbritannien"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer relationship management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Employee retention
Großbritannien
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Brand image
4
Corporate reputation
4
Customer value
4
Firmenimage
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Ali, Nada
1
Boateng, Sheena Lovia
1
Caruana, Albert
1
El-Manstrly, Dahlia
1
Ennew, Christine T.
1
Kharouf, Husni
1
Moutinho, Luiz
1
Narteh, Bedman
1
Paton, Robert A.
1
Pitt, Leyland F.
1
Sekhon, Harjit
1
Srandberg, Christer
1
Vella, Josepha
1
Veloutsou, Cleopatra
1
Wahlberg, Olof
1
Wood, Andy
1
Öhman, Peter
1
more ...
less ...
Published in...
All
Journal of financial services marketing : JFSM
International journal of hospitality management
11
Journal of business research : JBR
11
Journal of retailing and consumer services
10
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
8
The journal of business & industrial marketing
8
European journal of marketing : EJM
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
The service industries journal
7
Journal of marketing management : MM
5
Journal of strategic marketing
5
Services marketing quarterly
5
The journal of services marketing
5
International journal of business and globalisation : IJBG
4
International journal of contemporary hospitality management
4
Journal of business ethics : JOBE
4
Journal of hospitality marketing & management
4
Journal of service management
4
Journal of service research : JSR
4
Psychology & marketing
4
International journal of business excellence
3
International journal of retail & distribution management
3
Journal of customer behaviour
3
Marketing intelligence & planning
3
Strategic change : SC ; briefings in entrepreneurial finance
3
The international journal of bank marketing : IJBM
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Vision : the journal of business perspective
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Beiträge zum Gesundheitsmanagement
2
European management journal
2
European research studies
2
Faculty & research / Insead : working paper series
2
International business review : the official journal of the European International Business Academy
2
International journal of applied business and economic research
2
International journal of commerce and management
2
International journal of consumer studies
2
International journal of nonprofit & voluntary sector marketing
2
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
2
Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels
Srandberg, Christer
;
Wahlberg, Olof
;
Öhman, Peter
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 191-207
Persistent link: https://www.econbiz.de/10011480279
Saved in:
3
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
4
An exploratory study into the implementation of internal marketing in small insurance brokers in the United Kingdom
Ali, Nada
- In:
Journal of financial services marketing : JFSM
17
(
2012/13
)
3
,
pp. 242-254
Persistent link: https://www.econbiz.de/10009664914
Saved in:
5
Trust in UK financial services : a longitudinal analysis
Ennew, Christine T.
;
Kharouf, Husni
;
Sekhon, Harjit
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 65-75
Persistent link: https://www.econbiz.de/10009161431
Saved in:
6
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
7
Speaking my language?
Wood, Andy
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 92-97
Persistent link: https://www.econbiz.de/10003903433
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->