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~isPartOf:"Journal of financial services marketing : JFSM"
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Search: subject:"customer relationship management"
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Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Brand image
4
Corporate reputation
4
Customer value
4
Firmenimage
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Großbritannien
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
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Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Employee retention
3
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Murthi, B. P. S.
3
Rajaobelina, Lova
3
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Brun, Isabelle
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Caruana, Albert
2
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2
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Samad, Sarminah
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2
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1
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1
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1
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1
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Altarifi, Shadi
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1
Arcand, Manon
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Journal of financial services marketing : JFSM
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
Psychology & marketing
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Cogent business & management
84
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
70
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51
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51
The customer orientation of financial advisers
Halstead, Diane
;
Jones, Michael A.
;
Lesseig, Vance P.
; …
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10003802537
Saved in:
52
The relationship marketing orientation of Hong Kong financial services industry managers and its links to business performance
Gordon, Tsui Luen On
;
Pires, Guilherme D.
;
Stanton, John
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 193-203
Persistent link: https://www.econbiz.de/10003802546
Saved in:
53
Acquisition, affinity and rewards : do they stay or do they go?
Steffes, Erin M.
;
Murthi, B. P. S.
;
Rao, Ram C.
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 221-233
Persistent link: https://www.econbiz.de/10003802563
Saved in:
54
Antecedents to customer satisfaction with financial services : the moderating effects of the Need to Evaluate
Hansen, Håvard
;
Sand, Jo Are
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 234-244
Persistent link: https://www.econbiz.de/10003802568
Saved in:
55
Variables influencing the
customer
relationship
management
of banks
Rootman, Chantal
;
Tait, Madéle
;
Bosch, Johan
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 52-62
Persistent link: https://www.econbiz.de/10003806432
Saved in:
56
Relationship disconnect in retail banking
Durkin, Mark
;
O'Donnell, Aodheen
;
Crowe, Joe
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 260-271
Persistent link: https://www.econbiz.de/10003698394
Saved in:
57
Special issue on
customer
relationship
management
in banking : reassessing theory and practice
Sarel, Dan
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003697745
Saved in:
58
Can superior CRM capabilities improve performance in banking
Coltman, Tim
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10003697751
Saved in:
59
An approach for the identification of cross-sell and up-sell opportunities using a financial services customer database
Salazar, Maria Teresa
;
Harrison, Tina
;
Ansell, Jake
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10003697760
Saved in:
60
Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi
;
Wu, Li-Wei
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
Saved in:
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