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~isPartOf:"The journal of services marketing"
~person:"Leisen Pollack, Birgit"
~subject:"Betriebliche Kennzahl"
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Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
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