//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~person:"Patterson, Paul G."
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer relationship management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Relationship marketing
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Client relationships
1
Cognition
1
Cognitive appraisals
1
Collectivism
1
Collectivist culture
1
Communication
1
Confidence
1
Customer aggression
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Freie Berufe
1
Frontline employees
1
Interpersonal communications
1
Job satisfaction
1
Kognition
1
Kollektivismus
1
Kommunikation
1
Kundenservice
1
Kundenzufriedenheit
1
Professional services
1
Psychological well-being
1
Satisfaction
1
Service quality
1
Services
1
Signalling theory
1
Vertrauen
1
Work behaviour
1
Zufriedenheit
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Patterson, Paul G.
Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gustafsson, Anders
2
Hansen, John D.
2
Johnson, Lester W.
2
Jones, Tim
2
Landry, Mikèle
2
Lee, Richard
2
Leisen Pollack, Birgit
2
Madupalli, Ramana Kumar
2
McColl-Kennedy, Janet R.
2
Neale, Larry
2
Payne, Adrian
2
Poddar, Amit
2
Rosenbaum, Mark
2
Taylor, Shirley F.
2
more ...
less ...
Published in...
All
The journal of services marketing
Accounting research journal
1
Asian review of accounting
1
Australasian marketing journal
1
International journal of electronic commerce : IJEC
1
International small business journal : researching entrepreneurship
1
Journal of accounting in emerging economies : JAEE
1
Journal of business research : JBR
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
2
Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture
Chuanchuen, Akkawanitcha
;
Patterson, Paul G.
; …
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 268-279
Persistent link: https://www.econbiz.de/10011406402
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->