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~subject:"Service quality"
~subject:"Customer satisfaction"
~type_genre:"Collection of articles written by one author"
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Service quality
Customer satisfaction
Beziehungsmarketing
53
Relationship marketing
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Consumer behaviour
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Kundenmanagement
8
Deutschland
7
Germany
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Social Web
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Marketingmanagement
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Online-Marketing
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Supplier relationship management
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Customer retention
3
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Dienstleistungsqualität
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Collection of articles written by one author
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5,055
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368
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368
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200
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Graue Literatur
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43
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38
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Ratgeber
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Buhl, Hans Ulrich
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Jerger, Christina
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Krämer, Tobias
1
Lange, Konstantin
1
Merisavo, Marko
1
Sarikaya, Serkan
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Acta Universitatis Oeconomicae Helsingiensis / A
1
Schriftenreihe innovatives Dienstleistungsmanagement
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ECONIS (ZBW)
5
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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2
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
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3
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
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4
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
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2015
Persistent link: https://www.econbiz.de/10011312793
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5
The interaction between digital marketing communication and customer loyalty
Merisavo, Marko
-
2008
Persistent link: https://www.econbiz.de/10003766169
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