Search Results - subject:"customer-oriented"

A little gratitude goes a long way : how customer gratitude promotes employee customer-oriented organizational citizenship behavior

Zhang, Hui; Zhou, Zhiqing E.; Xiao, Jian; Liu, Yanjun; … - In: Journal of managerial psychology 40 (2025) 1, pp. 82-96

Persistent link: https://www.econbiz.de/10015207045

The right fit : how the alignment between customer orientation and service climate boosts employee commitment and customer loyalty

Tremblay, Michel; Parent-Rocheleau, Xavier - 2025

Persistent link: https://www.econbiz.de/10015396270

Refining treatment toward customer : how leader affiliative humor polishes hotel employee customer-oriented prosocial behavior

Yang, Fu; Liu, Yilan - 2025

Persistent link: https://www.econbiz.de/10015337998

What makes employees provide quality service? : the role of employee customer-oriented perspective taking

Dong, Yun; Hon, Alice H. Y. - 2025

Persistent link: https://www.econbiz.de/10015357565

The effect innovation cloning to small business success: Entrepreneurial perspective

Chaniago, Harmon - In: Journal of Innovation and Entrepreneurship 11 (2022) 1, pp. 1-18

It is challenging to run a business during the COVID-19 pandemic, because the owners and the small business leaders must be responsible for success. Leaders need to innovate and look for sources of innovation, including practical inventions, such as innovation cloning. In this study, innovation...

Persistent link: https://www.econbiz.de/10014519618

The effect innovation cloning to small business success : entrepreneurial perspective

Chaniago, Harmon - In: Journal of innovation and entrepreneurship : JIE 11 (2022), pp. 1-18

Persistent link: https://www.econbiz.de/10013459393

Research on mechanism of servant leadership on employees' customer-oriented deviance : the mediating role of psychological security and the moderating role of error management clim...

Zhang, Yi; Zhao, Jingyi; Qin, Jian - In: Asia Pacific journal of marketing and logistics 36 (2024) 10, pp. 2464-2482

Persistent link: https://www.econbiz.de/10015210799

Render good for evil? : the relationship between customer mistreatment and customer-oriented citizenship behavior

Ni, Dan; Liu, Xin; Zheng, Xiaoming - In: Journal of business research : JBR 170 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014535957

Leveraging responsible artificial intelligence to enhance salespeople well-being and performance

Weng, Chenchen; Yuan, Ruizhi; Ye, Dandan; Huang, Bo; … - In: The service industries journal 44 (2024) 9/10, pp. 735-765

Persistent link: https://www.econbiz.de/10015050118

Customer gratitude expressions and FLEs' prosocial behavior : insights from delighted customers

Tremblay, Michel - In: The journal of services marketing 38 (2024) 7, pp. 857-871

Persistent link: https://www.econbiz.de/10015110630