Search Results - subject:"customer-oriented behaviour"

High-performance work systems and proactive behavior : the mediating role of customer-oriented behavior

Matsuo, Makoto - In: Employee relations 46 (2024) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10014467281

It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy

Ngo, Liem Viet; Thi Nguyet Que Nguyen; Nam The Tran; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012389857

Linking CRM to customer-oriented behaviour through service climate perceptions

Wang, Mei-Ling - In: International journal of business and systems research 12 (2018) 3, pp. 243-261

Persistent link: https://www.econbiz.de/10011960565

The impact of frontline employees' perceptions of internal marketing on employee outcomes

Ferdous, Ahmed Shahriar; Polonsky, Michael J. - In: Journal of strategic marketing 22 (2014) 4, pp. 300-315

Persistent link: https://www.econbiz.de/10010387315

Organisational and psychological empowerment in the HRM‐performance linkage

Kazlauskaite, Ruta; Buciuniene, Ilona; Turauskas, Linas - In: Employee Relations 34 (2011) 2, pp. 138-158

, psychological empowerment and customer‐oriented behaviour. Originality/value – The paper provides empirical evidence of the positive … attitudes (psychological empowerment, job satisfaction, affective commitment) and customer‐oriented behaviour. Besides the role …. Psychological empowerment and affective commitment were found to mediate the impact of organisational empowerment on customer‐oriented …

Persistent link: https://www.econbiz.de/10014731322