Search Results - subject:"customers' satisfaction"

Did you mean: subject:"customer' satisfaction" (3,234 results)

An interplay between digital banking services, perceived risks, customers' expectations, and customers' satisfaction

Rakocevic, Sladjana Barjaktarovic; Rakic, Nela; … - 2025

Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the development of new, innovative technologies, the banking sector has started creating new products and services and looking for new channels through which to offer those services in a way...

Persistent link: https://www.econbiz.de/10015358973

The effects of economic, environmentally and socially related SDGs strategies of banking institutions on their customers' behavior

Stauropoulou, A.; Sardianou, E.; Malindretos, G.; … - In: World development sustainability 2 (2023), pp. 1-11

The financial sector is considered either directly or indirectly responsible for a number of economic, environmental and social problems. Although this view has been long held, it became especially so after the financial crisis of 2008 when the sector was heavily blamed for economic and social...

Persistent link: https://www.econbiz.de/10014517583

Ověření důvěry a spokojenosti zákazníků na českých slevových portálech metodou modelování strukturních rovnic

Kozáková, Pavlína - In: Politická ekonomie : teorie, modelování, aplikace 68 (2020) 4, pp. 381-404

Persistent link: https://www.econbiz.de/10012269372

The role of satisfaction in mediating the effect of services quality on the customers’ loyalty in the village credit institution of Pekraman, Tabanan

Sadiartha, Anak Agung Ngurah Gede; Apsari, Gusti Ayu Mirah - 2019

Persistent link: https://www.econbiz.de/10012144474

Reasons for satisfaction and dissatisfaction of bank customers. Study from Slovakia and the Czech republic

Belas, Jaroslav; Gabcova, Lenka - In: International Journal of Entrepreneurial Knowledge 2 (2014) 1, pp. 4-13

The satisfaction of bank customers presents an important area of building long-term relationships with the client, which significantly determines the financial performance of commercial banks through successful business. This article presents the current situation in the banking sector in the...

Persistent link: https://www.econbiz.de/10010887043

Investigating factor structure of social responsibility, customer satisfaction, organizational reputation and performance in enterprises (case study: Bank Shahr)

Na'ami, Abdollah; Gholampoor, Asdollah - In: Journal of urban economics and management : a quarterly … 5 (2017) 17, pp. 1-12

Persistent link: https://www.econbiz.de/10011684368

Evaluation of Students' Satisfaction of Academic Processes Using CRM Model

Danaei, Habibollah; Sadr, Eghbal Hosseini; Mahdevar, … - In: International Journal of Academic Research in Business … 4 (2014) 1, pp. 548-555

This study aims to investigate the readiness of University of Isfahan in implementing Customer Relationship Management according to opinions of the students in this university. This study is an applied one and in its nature and method, it is a descriptive and survey-based one. The statistical...

Persistent link: https://www.econbiz.de/10010737626

Client Oriented Approach for Assisting Business Improvement Decision Making

Pitic, Diana; Pitic, Lucian - In: The AMFITEATRU ECONOMIC journal 16 (2014) 35, pp. 303-303

An important aspect of the corporate responsibility towards the customers is to ensure the correct value transfer, through the quality and price of the product/service. By using customer satisfaction in order to measure value and the quality provided to customers, this paper proposes a...

Persistent link: https://www.econbiz.de/10010760089

Determinants of Customers’ Satisfaction in the Nigerian Aviation Industry Using Analytic Hierarchy Process (AHP) Model

Oghojafor, B. E A.; Adekoya, Adebola Glorious - In: Acta Universitatis Danubius. OEconomica (2014) 4(4), pp. 107-126

determinants of customers? satisfaction in the Nigerian aviation industry. To achieve this aim, a sample of 100 customers were … relation to their flights. Although there is little relative preference in terms of customers? satisfaction regarding the … services provided by the aviation operators in Nigeria, customers? satisfaction is derived essentially from how the operators …

Persistent link: https://www.econbiz.de/10011152690

Factors affecting ATM usage in India: An empirical analysis

Mohammed, Shariq - In: UTMS Journal of Economics 3 (2012) 1, pp. 1-7

This study aims at identifying the factors affecting the customers demand for ATM services, by analyzing sample of 450 consumers' responses who have been interviewed personally through structured survey in 3 districts of Uttar Pradesh India. The results indicate that graduated and employed male...

Persistent link: https://www.econbiz.de/10010435923