areas of culture, continuous improvement (CI) and customer service. Design/methodology/approach The Delphi technique, using … the business. Originality/value The Delphi technique in an in-depth systemised approach with directors revealed …

involved conducting literature reviews and applying a modified Delphi technique to determine future research needs. The … credibility of these results was strengthened by selecting a Delphi subject matter expert panel from African countries including … to other researchers and practitioners in this field. The use of a novel modified Delphi technique should also be of …

Delphi method was chosen to derive the list. An initial list of topics was compiled based on a literature review combined …

Purpose There are latent fears that in a Delphi exercise, the opinions of participants might be impaired due to the …/methodology/approach The single site case study method was adopted and the participants for the Delphi exercise were chosen from the strategic … without complicity. Originality/value The research shows that it is possible to achieve consensus of opinion in a Delphi …