Murphy, Kevin; Olsen, Michael - In: International Journal of Contemporary Hospitality Management 21 (2009) 7, pp. 836-853
, the Delphi method and secondary data collection. Restaurant experts were chosen to consider the components of an HPMS … resource management literature, then experts were interviewed and a Delphi was conducted to gain consensus. Findings – The … practices that were not considered relevant dimensions to the casual restaurant industry were removed from the Delphi. This …