This study proposes as a key cause of the high failure rates in the implementation of analytical projects for marketing decisions, the discrepancy in the information quality (DIQ) perceived between producers (information technology [IT]) and users (marketing) of knowledge. Given that the DIQ...

Implemented by an increasing number of organisations worldwide, the ISO 9001 standard for quality management received considerable attention in the existing literature. Researchers worldwide have found positive, negative and even mixed effects of ISO 9001 certification on firms' performance,...

This study addresses the pervasive issue of distrust in audit results, a concern frequently observed in professional practice and corroborated by existing literature. The immediate objective of this research is to identify the underlying causes of this distrust and to propose practical...

The purpose of this research study is to come up with a conceptual framework that examines the relationship between different practices of total quality management (TQM) with supply chain management (SCM) and organizational performance. Six TQM practices, namely leadership, strategic planning,...

The local government institutions (LGIs) are dealing with matters of direct public concerns of civic functions and local economic development, ensuring quality in service delivery and citizen satisfaction is utmost important. This is made possible through modern management tools like Total...

The goals and expectations of clinical laboratories and the "customer-oriented" principle—which emphasizes the importance of satisfying and keeping customers as well as recognizing, appreciating, and keeping them—are congruent. "Customer" One who buys a product or service is called a...