Quality cost is one of the best ways to determine clearly the costs and returns of quality improvement efforts. This paper discusses the impact of the quality cost on revenue sharing as a most important incentive to configure business networks. This paper develops the quality cost approach to...

This paper develops a duopoly model of user-generated content (UGC) platforms that compete for consumers and content producers in two-sided markets with network externalities. Each platform can choose the level of investment into a content quality assurance (CQA) system and the level of...

The purpose of this study was to review past literatures on Total Quality Management (TQM) and organizational performance. Experts in the field keeps on modifying what total quality management should be with the sole purpose of improving on the existing or previous practices. This topic has...

When it comes to the quality of the products, then it is the result of the increasing and increasingly diverse needs of the buyers. But when it is connected with the strong strengthening of competition, with the globalization of the world market, then it is the result of the development of...

We study the characteristics of Quality factor (QMJ) in India, which is the second largest emerging market. Dimensions of quality factor are impacted by the weaker enforcement of corporate governance norms in emerging markets. Diversion of revenues by promoters would result in poor...

This paper develops a duopoly model of user-generated content (UGC) platforms that compete for consumers and content producers in two-sided markets with network externalities. Each platform can choose the level of investment into a content quality assurance (CQA) system and the level of...