Janssen, Antje; Passlick, Jens; Rodríguez Cardona, Davinia - In: Business & Information Systems Engineering 62 (2020) 3, pp. 211-225
, there is still a limited level of systematic knowledge of the distinctive characteristics of design elements for chatbots to … design elements for chatbots with 17 dimensions organized into the perspectives intelligence, interaction and context. The … conceptually grounded design elements of the taxonomy are used to analyze 103 chatbots from 23 different application domains …