Jurburg, Daniel; Viles, Elisabeth; Tanco, Martin; … - In: Journal of Industrial Engineering and Management (JIEM) 9 (2016) 5, pp. 1059-1077
, this paper presents a 4-Phase (9 steps) diagnostic tool to measure the main determinants associated with the implementation … in two different cases. Practical implications: This diagnostic tool could be particularly interesting for companies … organization, but do not include tools to diagnose the state of this pillar. Originality/value: This diagnostic tool presents a …