Opper, Sonja; Zou, Na - In: Journal of Management Studies 61 (2023) 7, pp. 2885-2918
We all know people we find difficult to deal with. Some we trust despite major past transgressions, others we do not … difficult contact. We test and confirm our argument using data from 384 Chinese managers. Our results show that managers who … cite colleagues as difficult following a major transgression report higher trust the more the difficult contact is embedded …