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Search: subject:"display rule commitment"
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It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 478-493
Persistent link: https://www.econbiz.de/10013395983
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Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco
- In:
European management journal
37
(
2019
)
1
,
pp. 78-85
Persistent link: https://www.econbiz.de/10011996288
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