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Parametric forecasting and stochastic programming models for call-center workforce scheduling
Gans, Noah
;
Shen, Haipeng
;
Zhou, Yong-Pin
;
Korolev, Nikolay
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
4
,
pp. 571-588
Persistent link: https://www.econbiz.de/10011388043
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