businesses to adopt measures that reduce uncivil behaviors. To reduce dysfunctional encounters and labor turnover, using …

businesses to adopt measures that reduce uncivil behaviors. To reduce dysfunctional encounters and labor turnover, using …

, dysfunctional customer behaviour, customer incivility, value co-destruction, boundary-spanning activities, organisational structure … originated from outside the firm (dysfunctional customers). Practical implications A first suggestion on how managers could deal ….g. customer incivility and dysfunctional customers), as these two types of interaction outcomes require different interventions …

We investigate the factors impacting dysfunctional audit behaviour (DAB) in audit companies in Indonesia during COVID …

Dysfunctional behaviour and gender are significant topics in economics and accounting research, especially behavioural … organizational objectives. This study tries to explore the effect of managerial performance assessment and gender on dysfunctional … behaviour and how it affects managers' dysfunctional behaviour. It also looks at how the role of gender in moderating the effect …