Purpose – The purpose of this study is to investigate the relationships between e-quality, e-satisfaction and e …/methodology/approach – The relative importance of customer sociability in the relationships between e-quality, e-satisfaction and e-loyalty was …. The study’s conceptual model and four hypotheses were tested using AMOS18. Findings – E-quality influences e …

Purpose – The purpose of this paper is to propose and test an e-quality model for leisure products purchased online …, through an e-quality second order dimension, are critical to obtaining loyalty through perceived value. In terms of functional … quality, however, privacy is not significant for consumers because security programs have improved. Moreover, the e-quality …

-satisfaction, and indirectly by e-quality. We also demonstrates that significant differences exist among the various generations …