//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"emotions"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Emotion
22
Emotions
14
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
6
Kundenzufriedenheit
6
Experiment
5
Social relations
5
Soziale Beziehungen
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Service quality
4
Gerechtigkeit
3
Justice
3
Organizational behaviour
3
Verhalten in Organisationen
3
Arbeitsgruppe
2
Arbeitskräfte
2
Arbeitspsychologie
2
Arbeitsverhalten
2
Collective action
2
Customer service
2
Decision
2
Emotion regulation
2
Emotional ambivalence
2
Emotional labor
2
Entscheidung
2
Ethics
2
Ethik
2
Fairness
2
Kundenservice
2
Loyalty
2
Motivation
2
Negotiations
2
Organizational psychology
2
Satisfaction
2
Shame
2
Social Web
2
Social web
2
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
23
Type of publication (narrower categories)
All
Article in journal
22
Aufsatz in Zeitschrift
22
Language
All
English
23
Author
All
Aggrawal, Nidhi
1
Amit, Adi
1
Blader, Steven L.
1
Blasco-Arcas, Lorena
1
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Cheshin, Arik
1
Cryder, Cynthia E.
1
Dahling, Jason J.
1
Duhachek, Adam
1
Feinberg, Matthew
1
Fishman, Zachary A.
1
Flynn, Francis J.
1
Ford, Brett Q.
1
Fortin, Marion
1
Galinsky, Adam D.
1
Gladstone, Joe J.
1
Grandey, Alicia
1
Greenberg, Adam Eric
1
Han, Dahee
1
Harrison, Spencer H.
1
Hernández Ortega, Blanca
1
Houston, Lawrence
1
Jachimowicz, Jon M.
1
Jiménez Martínez, Julio
1
Karagonlar, Gokhan
1
Keck, Steffen
1
Keh, Hean Tat
1
Kilduff, Gavin J.
1
Kleef, Gerben A. van
1
Kouchaki, Maryam
1
Kray, Laura J.
1
Kuhlman, David M.
1
Lebel, R. David
1
Lim, Jia Hui
1
Liu, Maggie Wenjing
1
Loewenstein, George F.
1
Loihle, Amber
1
Northcraft, Gregory B.
1
Noval, Laura J.
1
more ...
less ...
Published in...
All
Journal of service theory and practice : JSTP
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
Journal of business research : JBR
51
Journal of retailing and consumer services
36
IZA Discussion Papers
29
International journal of hospitality management
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
Journal of business ethics : JOBE
20
Tourism management : research, policies, practice
20
Games
19
Journal of management inquiry
18
Journal of travel and tourism marketing
18
Sociological Research Online
18
Tinbergen Institute Discussion Papers
18
Jena Economic Research Papers
16
Journal of Business Research
15
Journal of economic behavior & organization : JEBO
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
MPRA Paper
15
CESifo Working Paper
14
Human relations : towards the integration of the social sciences
14
Journal of hospitality marketing & management
12
Discussion paper series / IZA
11
International journal of contemporary hospitality management
11
Journal of Economic Psychology
11
Journal of managerial psychology
11
Post-Print / HAL
11
CESifo working papers
10
Economics Papers from University Paris Dauphine
10
Frankfurt School - Working Paper Series
10
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
10
Tourism management perspectives : TMP
10
CESifo Working Paper Series
9
Discussion paper / Tinbergen Institute
9
European management journal
9
International journal of consumer studies
9
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
9
The journal of services marketing
9
Tinbergen Institute Discussion Paper
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Entrepreneurship theory and practice : ET&P
8
more ...
less ...
Source
All
ECONIS (ZBW)
23
Showing
1
-
10
of
23
Sort
Relevance
Date (newest first)
Date (oldest first)
1
When regular meets remarkable : awe as a link between routine work and meaningful self-narratives
Sheprow, Elizabeth
;
Harrison, Spencer H.
- In:
Organizational behavior and human decision processes : …
170
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013256038
Saved in:
2
Ambivalent bosses : an examination of supervisor expressed emotional ambivalence on subordinate task engagement
Lim, Jia Hui
;
Tai, Kenneth
;
Kouchaki, Maryam
- In:
Organizational behavior and human decision processes : …
165
(
2021
),
pp. 139-152
Persistent link: https://www.econbiz.de/10012610389
Saved in:
3
Financial shame spirals : how shame intensifies financial hardship
Gladstone, Joe J.
;
Jachimowicz, Jon M.
;
Greenberg, Adam Eric
- In:
Organizational behavior and human decision processes : …
167
(
2021
),
pp. 42-56
Persistent link: https://www.econbiz.de/10013258746
Saved in:
4
Rethinking reappraisal : the double-edged sword of regulating negative
emotions
in the workplace
Feinberg, Matthew
;
Ford, Brett Q.
;
Flynn, Francis J.
- In:
Organizational behavior and human decision processes : …
161
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012428903
Saved in:
5
Unlocking integrative potential : expressed emotional ambivalence and negotiation outcomes
Rothman, Naomi B.
;
Northcraft, Gregory B.
- In:
Organizational behavior and human decision processes : …
126
(
2015
),
pp. 65-76
Persistent link: https://www.econbiz.de/10011299086
Saved in:
6
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
Saved in:
7
The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik
;
Amit, Adi
;
Kleef, Gerben A. van
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
Saved in:
8
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
9
On the misguided pursuit of happiness and ethical decision making : the roles of focalism and the impact bias in unethical and selfish behavior
Noval, Laura J.
- In:
Organizational behavior and human decision processes : …
133
(
2016
),
pp. 1-16
Persistent link: https://www.econbiz.de/10011484012
Saved in:
10
Overcoming the fear factor : how perceptions of supervisor openness lead employees to speak up when fearing external threat
Lebel, R. David
- In:
Organizational behavior and human decision processes : …
135
(
2016
),
pp. 10-21
Persistent link: https://www.econbiz.de/10011534846
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->