Search Results - subject:"empathy"

Empathy at the heart of customer experience : a holistic framework for understanding and enhancing consumer empathy through the lens of customer experience

Lehnert, Leon; Kühnl, Christina - In: Psychology & marketing 42 (2025) 2, pp. 332-358

Persistent link: https://www.econbiz.de/10015373072

The evolution of artificial empathy in the hospitality metaverse era

Assiouras, Ioannis; Laserer, Cornelia; Buhalis, Dimitrios - In: International journal of hospitality management 126 (2025), pp. 1-9

Persistent link: https://www.econbiz.de/10015358856

The impact of digital transformation job autonomy on lawyers' support for law firms' digital initiatives : the mediating role of cognitive adjustment and the moderating effect of l...

Liu, Bowei; Cheng, Shuang; Zhou, Qiwei; Shi, Xueting - In: Administrative Sciences : open access journal 15 (2025) 7, pp. 1-23

' cognitive adjustment in the workplace. Furthermore, leader empathy enhances the relationship between digital transformation job …

Persistent link: https://www.econbiz.de/10015436106

Empathy at the heart of customer experience: A holistic framework for understanding and enhancing consumer empathy through the lens of customer experience

Lehnert, Leon; Kuehnl, Christina - In: Psychology & Marketing 42 (2024) 2, pp. 332-358

Serving as a social glue in interactions, consumer empathy takes center stage in shaping a pleasant customer experience …. Our holistic framework of an empathic customer experience, rooted in the perception–action model of empathy and … established customer experience conceptualizations, unveils the close interrelationship between consumer empathy and customer …

Persistent link: https://www.econbiz.de/10015333160

Flip the tweet : the two-sided coin of entrepreneurial empathy and its ambiguous influence on new product development

Kurz, Konstantin; Bock, Carolin; Hanschur, Leonard - In: Journal of business venturing 39 (2024) 2, pp. 1-25

Persistent link: https://www.econbiz.de/10015065098

Is virtual streamer useful? : effect of streamer type on consumer brand forgiveness when streamers make inappropriate remarks

Xie, Jifei; Wu, Haoyu; Liu, Kexi; Cui, Yunce; Zhang, Xiaofei - In: Journal of retailing and consumer services 79 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015101949

The caring machine : feeling AI for customer care

Huang, Ming-Hui; Rust, Roland T. - In: Journal of marketing 88 (2024) 5, pp. 1-23

Persistent link: https://www.econbiz.de/10015373376

Exploring the potential of chatbots : insights into consumer preferences for chatbots and chatbot interaction content

Johar, Chetna - 2024

Persistent link: https://www.econbiz.de/10015189635

The mask of sanity? : leader primary psychopathy and the effects of leader emotion regulation strategies on followers

Knippenberg, Barbara van; Sleebos, Ed; Keller, Anita - In: Journal of leadership & organizational studies : JLOS 31 (2024) 2, pp. 146-165

Persistent link: https://www.econbiz.de/10014633125

Can I trust my AI friend? : the role of emotions, feelings of friendship and trust for consumers' information-sharing behavior toward AI

Pelău, Corina; Dabija, Dan Cristian; Stănescu, … - In: Oeconomia Copernicana 15 (2024) 2, pp. 407-433

Persistent link: https://www.econbiz.de/10014635810