Chatzoglou, Prodromos; Chatzoudes, Dimitrios; Kipraios, … - In: International Journal of Operations & Production Management 35 (2015) 1, pp. 145-174
Purpose – The purpose of this paper is to explore the relationship between the acquisition of an ISO 9000 certification and the overall financial performance of the certified firms. More specifically, the study proposes a multidimensional conceptual framework, including “customers’...