Search Results - subject:"employee service performance"

Understanding service performance of frontline employees from employee-AI interaction perspective

Yang, Shuiqing; Guo, Yu; Chen, Yuangao; Li, Yixiao; … - In: Journal of service management 36 (2025) 3, pp. 448-475

Persistent link: https://www.econbiz.de/10015425670

The effect of internal knowledge transfer on the relationship between personality traits and employee service performance : a multilevel model

Yang, Mingjun; Luu Trong Tuan; Wang, Dan - In: Journal of knowledge management 28 (2024) 3, pp. 799-826

Persistent link: https://www.econbiz.de/10014496634

Linking leader humility with service performance : the role of service climate and customer mistreatment

Bahadur, Waseem; Ali, Ahsan - In: Asian business & management 22 (2023) 2, pp. 621-642

Persistent link: https://www.econbiz.de/10014327737

Influence of high-performance work system on employee service performance and OCB: The mediating role of resilience

Nadeem, Kashif; Riaz, Amir; Danish, Rizwan Qaisar - In: Journal of Global Entrepreneurship Research 9 (2019) 13, pp. 1-13

service performance and their organizational citizenship behavior (OCB) and these direct relationships are mediated by … with performance outcomes. Using employee-level HPWS, this study proposed that HPWS is positively linked with employee …

Persistent link: https://www.econbiz.de/10013328842

Influence of high-performance work system on employee service performance and OCB : the mediating role of resilience

Nadeem, Kashif; Riaz, Amir; Danish, Rizwan Qaisar - In: Journal of Global Entrepreneurship Research : JGER 9 (2019) 13, pp. 1-13

Persistent link: https://www.econbiz.de/10011989418

The impact of high performance work system on employee service performance : the role of organizational support and organizational identification

Conteh, Salamatu Bellah; Yuan, Yijun - In: The international journal of productivity and … 71 (2022) 7, pp. 2841-2864

Persistent link: https://www.econbiz.de/10013366243

Service-oriented high-performance human resource practices and employee service performance : a test of serial mediation and moderation models

Gürlek, Mert; Uygur, Akyay - In: Journal of management & organization : JMO 27 (2021) 1, pp. 197-233

Persistent link: https://www.econbiz.de/10012505730

Do leader expectations shape employee service performance? : enhancing self-expectations and internalization in employee role identity

Binyamin, Galy - In: Journal of management & organization : JMO 26 (2020) 4, pp. 536-554

Persistent link: https://www.econbiz.de/10012244410

Combined effects of franchise management strategies and employee service performance on customer loyalty : a multilevel perspective

Ramaseshan, B.; Rabbanee, Fazlul K.; Burford, Oksana - In: Journal of strategic marketing 26 (2018) 6, pp. 479-497

Persistent link: https://www.econbiz.de/10011976042