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  • Search: subject:"employee service performance"
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Year of publication
Subject
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Dienstleistungsqualität 8 Service quality 8 Employee service performance 6 Arbeitsleistung 4 Job performance 4 Performance measurement 4 Performance-Messung 4 Arbeitsverhalten 3 Beziehungsmarketing 3 Customer service 3 Dienstleistungssektor 3 Firm performance 3 Human Resource Management 3 Kundenservice 3 Personalmanagement 3 Relationship marketing 3 Service industry 3 Unternehmenserfolg 3 Work behaviour 3 employee service performance 3 Arbeitszufriedenheit 2 Corporate culture 2 Customer satisfaction 2 Führungsstil 2 High performance work system (HPWS) 2 Job satisfaction 2 Kundenzufriedenheit 2 Leadership style 2 Pakistan 2 Resilience 2 Unternehmenskultur 2 AI service 1 Arbeitskräfte 1 Betriebsklima 1 China 1 Coping strategy 1 Coping-Strategie 1 Customer mistreatment China 1 Dienstleistungsmanagement 1 Dienstleistungsmarketing 1
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Online availability
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Undetermined 7 Free 2
Type of publication
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Article 9
Type of publication (narrower categories)
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Article in journal 8 Aufsatz in Zeitschrift 8 Article 1
Language
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English 9
Author
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Danish, Rizwan Qaisar 2 Nadeem, Kashif 2 Riaz, Amir 2 Ali, Ahsan 1 Bahadur, Waseem 1 Binyamin, Galy 1 Burford, Oksana 1 Chen, Yuangao 1 Conteh, Salamatu Bellah 1 Guo, Yu 1 Gürlek, Mert 1 Jiang, Hui 1 Li, Yixiao 1 Luu Trong Tuan 1 Rabbanee, Fazlul K. 1 Ramaseshan, B. 1 Uygur, Akyay 1 Wang, Dan 1 Yang, Mingjun 1 Yang, Shuiqing 1 Yuan, Yijun 1 Zhou, Shasha 1
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Published in...
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Journal of management & organization : JMO 2 Asian business & management 1 Journal of Global Entrepreneurship Research 1 Journal of Global Entrepreneurship Research : JGER 1 Journal of knowledge management 1 Journal of service management 1 Journal of strategic marketing 1 The international journal of productivity and performance management 1
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Source
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ECONIS (ZBW) 8 EconStor 1
Showing 1 - 9 of 9
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Understanding service performance of frontline employees from employee-AI interaction perspective
Yang, Shuiqing; Guo, Yu; Chen, Yuangao; Li, Yixiao; … - In: Journal of service management 36 (2025) 3, pp. 448-475
Persistent link: https://www.econbiz.de/10015425670
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The effect of internal knowledge transfer on the relationship between personality traits and employee service performance : a multilevel model
Yang, Mingjun; Luu Trong Tuan; Wang, Dan - In: Journal of knowledge management 28 (2024) 3, pp. 799-826
Persistent link: https://www.econbiz.de/10014496634
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Linking leader humility with service performance : the role of service climate and customer mistreatment
Bahadur, Waseem; Ali, Ahsan - In: Asian business & management 22 (2023) 2, pp. 621-642
Persistent link: https://www.econbiz.de/10014327737
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Influence of high-performance work system on employee service performance and OCB: The mediating role of resilience
Nadeem, Kashif; Riaz, Amir; Danish, Rizwan Qaisar - In: Journal of Global Entrepreneurship Research 9 (2019) 13, pp. 1-13
service performance and their organizational citizenship behavior (OCB) and these direct relationships are mediated by … with performance outcomes. Using employee-level HPWS, this study proposed that HPWS is positively linked with employee …
Persistent link: https://www.econbiz.de/10013328842
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Influence of high-performance work system on employee service performance and OCB : the mediating role of resilience
Nadeem, Kashif; Riaz, Amir; Danish, Rizwan Qaisar - In: Journal of Global Entrepreneurship Research : JGER 9 (2019) 13, pp. 1-13
service performance and their organizational citizenship behavior (OCB) and these direct relationships are mediated by … with performance outcomes. Using employee-level HPWS, this study proposed that HPWS is positively linked with employee …
Persistent link: https://www.econbiz.de/10011989418
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The impact of high performance work system on employee service performance : the role of organizational support and organizational identification
Conteh, Salamatu Bellah; Yuan, Yijun - In: The international journal of productivity and … 71 (2022) 7, pp. 2841-2864
Persistent link: https://www.econbiz.de/10013366243
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Service-oriented high-performance human resource practices and employee service performance : a test of serial mediation and moderation models
Gürlek, Mert; Uygur, Akyay - In: Journal of management & organization : JMO 27 (2021) 1, pp. 197-233
Persistent link: https://www.econbiz.de/10012505730
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Do leader expectations shape employee service performance? : enhancing self-expectations and internalization in employee role identity
Binyamin, Galy - In: Journal of management & organization : JMO 26 (2020) 4, pp. 536-554
Persistent link: https://www.econbiz.de/10012244410
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Combined effects of franchise management strategies and employee service performance on customer loyalty : a multilevel perspective
Ramaseshan, B.; Rabbanee, Fazlul K.; Burford, Oksana - In: Journal of strategic marketing 26 (2018) 6, pp. 479-497
Persistent link: https://www.econbiz.de/10011976042
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