Ng, Poh Kiat; Jee, Kian Siong - In: International Journal of Services, Economics and Management 4 (2012) 4, pp. 344-365
determine their effects on the firm's engineering performance. A review was first conducted on the components of TQM practices … between these components and engineering performance was tested using correlations and multiple linear regression analysis. It … was found that all components have a positive and significant relationship with engineering performance, with …