Abayadeera, Nadana; Watty, Kim - In: Asian Review of Accounting 22 (2014) April, pp. 56-72
and Porter's (2010) expectation-performance gap framework was modified to match with the context of the current study …-Whitney test, using SPSS version 20, and quantified the expectation-performance gap and its components. Findings -The major finding … of this research is that the main cause for the expectation-performance gap, as identified in the analysis of the …