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~isPartOf:"The journal of services marketing"
~person:"Dagger, Tracey S."
~person:"Harris, Lloyd C."
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Beziehungsmarketing
6
Relationship marketing
6
Dienstleistungsmarketing
3
Services marketing
3
Confidence
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
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Service quality
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Vertrauen
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Australien
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B-to-B-Marketing
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Business-to-business marketing
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Communication
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Consumer behaviour
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Customer deviance
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Customer misbehaviour
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Dienstleistungssektor
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Distance learning
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Einzelhandel
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Online retailing
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Online-Handel
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Service industry
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Dagger, Tracey S.
Harris, Lloyd C.
Klaus, Philipp
6
Mattila, Anna S.
6
Heinonen, Kristina
5
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
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Gruber, Thorsten
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Grönroos, Christian
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Hollebeek, Linda D.
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Holloway, Betsy Bugg
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Palmer, Adrian
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Rosenbaum, Mark
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Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
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Benkenstein, Martin
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Black, Hulda G.
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Choi, Beom Joon
2
Chou, En-Yi
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
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Gustafsson, Anders
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Hansen, John D.
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Johnson, Lester W.
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Jones, Tim
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Lee, Richard
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Leisen Pollack, Birgit
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Lin, Cheng-Yu
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Madupalli, Ramana Kumar
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Manthiou, Aikaterini
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McColl-Kennedy, Janet R.
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The journal of services marketing
European journal of marketing : EJM
6
Journal of service research : JSR
2
International journal of business environment : IJBE
1
Journal of advertising research
1
Journal of hospitality marketing & management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
The marketing review
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ECONIS (ZBW)
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1
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
2
Do relationship benefits and maintenance drive commitment and loyalty?
Dagger, Tracey S.
;
David, Meredith E.
;
Ng, Sandy
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 273-281
Persistent link: https://www.econbiz.de/10009272273
Saved in:
3
The role of intimacy in service relationships: an exploration
Beetles, Andrea C.
;
Harris, Lloyd C.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 347-358
Persistent link: https://www.econbiz.de/10008653370
Saved in:
4
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
5
Embedding relationship cues in written communication
Raciti, Maria M.
;
Dagger, Tracey S.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 103-111
Persistent link: https://www.econbiz.de/10003990879
Saved in:
6
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
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