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~subject:"customer experience management"
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customer experience management
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Service Undone: A Grounded Theory of Strategically Constructed Silos and Their Impact on Customer-Company Interactions from the Perspective of Retail Employees
O'Reilly, Kelley A.
-
2010
interaction types is critical for both customer
experience
management (CEM) initiatives and customer relationship management (CRM …
Persistent link: https://www.econbiz.de/10009482353
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