The authors present a classroom experiment designed to illustrate key concepts of third-degree price discrimination. By participating as buyers and sellers, students actively learn (1) how group pricing differs from uniform pricing,(2) how resale between buyers limits a seller's ability to price...

This paper presents an experimental analysis of the role of out comes and intentions for fair behavior. We consider a symmetric version of the gift-exchange game in a 2x2 design with two treatment variables: intentionality (¯rst mover's choice is either intentional or randomly determined) and...

The most prevalent form of training call center agents is via classroom instruction coupled with role-plays. Role-play training has a theoretical base in behavior modeling that entails observation, practice, and feedback. Emerging simulation-based technologies offer enhancements to behavior...

Should human beings who have been granted basic rights be allowed to bargain them away? In some countries, most prominently in China, special export zones exist where workers are required to give up several of their rights in order to be employed. Are there serious objections to such...