Purpose – The purpose of this article is to report the application of failure mode and effect analysis (FMEA) to an automotive leaf spring manufacturing organization. Design/methodology/approach – FMEA has been used as a decision‐making tool to prioritize the corrective actions so as to...

Six Sigma provides the opportunity and discipline to eliminate mistakes, improve morale, and save money (Henderson and Evans, 2000). Doing things right in the first time and keeping them consistently is the only idea behind Six Sigma. Its fundamental objective is to achieve customer satisfaction...

chapter 1 An Introduction to Social Responsibility -- chapter 2 1A Tool for Action -- chapter 3 3Chapter SRFMEA: A Tool for Improving Social Responsibility -- chapter 4 4Chapter The SRFMEA Process -- chapter 5 5Chapter Using SRFMEA to Improve Social Responsibility Practices and Processes --...