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Foodservice Operations/Culinary Arts
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Marketing
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Physical environment
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Services Management and Marketing
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customer loyalty
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customer satisfaction
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disconfirmation
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first-time and repeat customers
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upscale restaurant
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Han, Heesup
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Ryu, Kisang
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Influence of Physical Environment on Disconfirmation, Customer Satisfaction, and Customer Loyalty for
First-time
and
Repeat
Customers
in Upscale Restaurants
Ryu, Kisang
;
Han, Heesup
-
2010
disconfirmation, customer satisfaction, and customer loyalty for
first-time
and
repeat
customers
in upscale restaurants. Using a …
Persistent link: https://www.econbiz.de/10009467978
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