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Fluid
approximation
analysis of a call center model with time-varying arrivals and after-call work
Kawai, Yosuke
;
Takagi, Hideaki
- In:
Operations Research Perspectives
2
(
2015
),
pp. 81-96
, impatient customers, time-varying arrival process, and operator's after-call work (ACW). We propose a
fluid
approximation
…
Persistent link: https://www.econbiz.de/10011825914
Saved in:
2
Fluid
approximation
analysis of a call center model with time-varying arrivals and after-call work
Kawai, Yosuke
;
Takagi, Hideaki
- In:
Operations research perspectives
2
(
2015
),
pp. 81-96
, impatient customers, time-varying arrival process, and operator’s after-call work (ACW). We propose a
fluid
approximation
…
Persistent link: https://www.econbiz.de/10011822496
Saved in:
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