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Search: subject:"fuzzy Kano model"
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Fuzzy sets
5
Fuzzy-Set-Theorie
5
Customer satisfaction
4
Kundenzufriedenheit
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fuzzy Kano model
4
Dienstleistungsqualität
3
Measurement
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Messung
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customer satisfaction
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Fuzzy kano model
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Shokoohyar, Sina
2
Shokouhyar, Sajjad
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Dutta, Ashish
1
Farshianabbasi, Kimia
1
Golrizgashti, Seyedehfatemeh
1
Hejaz, Amir Razavi
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Naseri, Sepide
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Rathore, Ajay Pal Singh
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Safari, Sepehr
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International journal of business and systems research : IJBSR
2
International journal of production research
1
International journal of services, economics and management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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A novel method to prioritise the ergonomic attributes of a passenger car using fuzzy approach
Dutta, Ashish
;
Rathore, Ajay Pal Singh
- In:
International journal of business and systems research …
15
(
2021
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10012612738
Saved in:
2
Improving internet service providers competitiveness : ISP's perception regarding customer satisfaction
Shokoohyar, Sina
;
Shokouhyar, Sajjad
;
Sobhani, Anae
; …
- In:
International journal of business and systems research …
15
(
2021
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10012513963
Saved in:
3
Assessing after-sales services quality : integrated SERVQUAL and
fuzzy
Kano
's
model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
4
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
5
Incorporating customer satisfaction into the decision-making process of product configuration : a fuzzy Kano perspective
Wang, Chih-hsuan
- In:
International journal of production research
51
(
2013
)
22
,
pp. 6651-6662
Persistent link: https://www.econbiz.de/10010228906
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