Hakim, Amin; Gheitasi, Majid; Soltani, Farzad - In: Business Process Management Journal 22 (2016) 6, pp. 1118-1138
the organizational objectives and criteria. Then, by using the result of fuzzy QFD, the amount of satisfaction of each … appropriate business processes. Findings In fact, a quantitative model is presented in which fuzzy QFD and GP methods are combined … study is essential for organizations, because the presented decision-making model is based on fuzzy QFD and GP methods that …