Fang, Ching Ching; Liou, James - In: Journal of Hospitality and Tourism Insights 7 (2024) 3, pp. 1636-1659
Purpose Workforce insufficiencies can impair firms' competitiveness in the hospitality industry. The problem of finding suitably trained employees has been aggravated by changes in consumer preferences, and the development of advanced technologies has led to the ‘smartization’ of upscale...