This study aims to segment strategies consumers use to ‘cope’ with service failure using a novel clustering algorithm. It evaluates whether identified customer segments exhibit different anger prototypes, alongside variations in felt intensity therein. It also investigates whether different...

The relevance of the study is substantiated by the fact that when managing the processes of oil transportation through main pipelines, it becomes necessary to determine and select the optimal operating modes of the oil pipeline units, taking into account the fuzziness of some part of the initial...

The foundations of economic expansion are the economic system and the market economy. The business climate has grown very dynamic and risky in recent years as a result of fundamental shifts in the market . Managers and operators of department shops and athletic goods manufacturing organizations...

The development of a model that allows measuring the productivity of a technology-based company is presented, which is based on the interactions identified between the investment of the research department, computer fraud, and theft. These interactions are presented through a model of fuzzy...

In Mexico the National Institute of Statistic and Geography (INEGI) publishes a monthly indicator of business confidence (ICE) for various economic sectors using the Monthly Survey of Business Opinion (EMOE). In the present work reference is made only to the construction segment as it is one of...

Knowledge sharing and its risks have been considered by researchers in recent years, and despite the importance of the issue in the insurance industry, no research has been conducted in this area. Given the identified gap, the main purpose is to analyze and evaluate inter-organizational...