Lai, Wen‐Hsiang; Chang, Pao‐Long; Chou, Ying‐Chyi - In: Journal of Technology Management in China 5 (2010) 1, pp. 84-101
Purpose – Establishing a performance‐oriented evaluation in public sectors is the key to successful administrations. However, because of lacking relative comparable measuring standards, it is difficult to measure the relative performance of one unit while comparing to other units with regard...