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Customers' expectations and perceptions
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Dienstleistungsqualität
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gap and ANOVA analysis
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Examining citizens' expectations and perceptions about service quality in public sector : adapting a hybrid public service quality model to the local context
Pataraia, Nino
;
Jinchveladze, Tamar
;
Magalashvili, Tamar
- In:
Journal of nonprofit & public sector marketing
37
(
2025
)
1
,
pp. 105-132
Persistent link: https://www.econbiz.de/10015191894
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