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Service quality audit based on conceptual gaps model of service quality : a case study of top three largest local bank in Malaysia
Lay Hong Tan
;
Syaiful-Rizal Hamid
;
Boon-Cheong Chew
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10011577591
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