To understand market dynamics relating to net neutrality better, in particular from the end-user perspective, this study examines consumer perception of neutrality and the public value under debate within the neutrality discussions. Focusing on the user perspective, it analyzes the policy...

The present paper provides an overview of the main types of surveys carried out for customer satisfaction analyses. In order to carry out these surveys it is possible to plan a census or select a sample. The higher the accuracy of the survey, the more reliable the results of the analysis. For...