In corporate sustainability reporting, the credibility of environmental, social, and governance (ESG) information is paramount, especially for socially responsible investors relying on ESG metrics. This study proposes an integrated method combining Data Envelopment Analysis (DEA), Analytic...

This study proposes an integrated Decision Support System (DSS) with Multi-Criteria Decision-Making (MCDM) to evaluate trainers in organizations and choose the most suitable one(s) for a training program. The clustering stage determines the most appropriate number of trainees to be assigned to a...

Chatbots are increasingly integrated into customer support systems due to recent developments in artificial intelligence. Chatbots can provide quick and tailored services to users, including employees and consumers. This paper presents a decision-making framework for chatbot selection in the...

One manifestation of efforts to preserve culture and practice is the traditional fabrics. In Indonesia, the textile industry for conventional fabrics and garments is quite productive and varies in entire archipelagos. Meanwhile, Indonesian people, especially Generation Y and Z, think that...

Analytical Hierarchy Process (AHP) is a robust procedure for ranking options and supporting multi-criteria decision making that determine the port that a shipping operator will select, while designing the most cost-effective route. An important decision that may turn out to be decisive for a...

Green practices are no longer a wish but a must in business. Despite that, businesses interested in implementing green supply-chain practices encounter several barriers. This study aims to analyze the barriers and solution proposals related to green supply chain practices in the manufacturing...

Companies adopt a customer-centric approach to maintain their competitive position or dominate the market. In this context, managers are pivotal in navigating the competitive markets in accomplishing these goals. Setting targets and conducting performance evaluations are vital for managers'...

The selection of investment portfolios is a complex problem, encompassing multiple and conflicting criteria. We propose an integrated multi-criteria decision-making (MCDM) model composed of the Criteria Importance Through Intercriteria Correlation (CRITIC) method and Grey Relational Analysis...

Access to high-quality and affordable healthcare services is necessary for people worldwide. Achieving this goal requires healthcare providers to procure the best available equipment and pharmaceutical items at the lowest possible cost. Hence, proper supplier selection is crucial for all...

The study aimed to spatially examine the viability and site suitability of ecotourism in the Uttara Kannada district, India. Karnataka is a fantastic destination for a variety of travel and has a lot of potentials to promote ecotourism, which has acquired popularity in recent years. Ecotourism...