Search Results - subject:"importance€“performance analysis"

Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels

Ying, Tianyu; Wen, Jun; Wang, Liang - In: Journal of travel and tourism marketing 35 (2018) 9, pp. 1222-1233

Persistent link: https://www.econbiz.de/10011942079

Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry

Mahbubar Rahman; Rafikul Islam - In: International journal of business and systems research 12 (2018) 4, pp. 365-390

Persistent link: https://www.econbiz.de/10011960592

Classification of critical success factors for reverse logistics implementation based on importance-performance analysis

Hamidreza Panjehfouladgaran; Shirouyehzad, Hadi - In: International journal of productivity and quality … 25 (2018) 2, pp. 139-150

Persistent link: https://www.econbiz.de/10011980026

THE CONSTRUCTION OF IMPORTANCE-PERFORMANCE GRID IN TOURIST SERVICES RESEARCH WITHOUT THE DIRECT DETERMINATION OF THE ATTRIBUTES IMPORTANCE

Olimpia, Ban - In: Annals of Faculty of Economics 1 (2012) 1, pp. 474-480

importance of the quality attributes. The literature in the field regarding the importance-performance analysis is analysed and …

Persistent link: https://www.econbiz.de/10010607166

Paradoxes of customer satisfaction in telecommunication industry in Goa, India

Gaonkar, Diksha Naik; Pillai, Subhash Kizhakanveatil … - In: International journal of learning and change : IJLC 13 (2021) 3, pp. 264-288

Persistent link: https://www.econbiz.de/10012599021

Modified Importance-Performance Analysis of E-service Quality

Luo, Chu; Shen, Lei; Gao, Han - In: Journal of Electronic Commerce in Organizations (JECO) 15 (2017) 1, pp. 84-95

modified importance-performance analysis. Based on 300 consumer surveys of four popular retail websites, this study develops an … by “regression coefficient approach” and “partial correlation approach”. Modified importance-performance analysis covers …

Persistent link: https://www.econbiz.de/10012048987

Exploring differences between private and public organizations in business excellence models

Raharjo, Hendry; Eriksson, Henrik - In: International Journal of Operations & Production Management 37 (2017) 12, pp. 1795-1816

Purpose The purpose of this paper is to explore the differences between public and private organizations in the paths of business excellence models and to identify the key drivers for creating business results and customer satisfaction. Design/methodology/approach The partial least squares...

Persistent link: https://www.econbiz.de/10014791876

Novel 3D model for prioritising the attributes of port service quality : cases involving major container ports in Asia

Hu, Kai-Chieh; Lee, Paul T.-W. - In: International journal of shipping and transport … 9 (2017) 6, pp. 673-695

Persistent link: https://www.econbiz.de/10011861044

An analysis of destination image for emerging markets of Turkey

Atadil, Hilmi A.; Sirakaya-Turk, Ercan; Altintas, Volkan - In: Journal of vacation marketing : an international journal 23 (2017) 1, pp. 37-54

Persistent link: https://www.econbiz.de/10011689373

Perceptions of challenges facing rural communities : an importance-performance analysis

Deng, Jinyang; McGill, David; Arbogast, Douglas - In: Tourism analysis : an interdisciplinary tourism & … 22 (2017) 2, pp. 219-236

Persistent link: https://www.econbiz.de/10011717965