Search Results - subject:"importance€“performance analysis"

Organizational ethnic diversity and employees' satisfaction with hygiene and motivation factors : a comparative IPA approach

Hsiao, Aaron; Ma, Emily; Auld, Christopher - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 144-163

Persistent link: https://www.econbiz.de/10011669724

Comparing literary tourism in Mainland China and Taiwan : the Lu Xun Native Place and the Lin Yutang House

Wang, Huey-jiun; Zhang, Dan - In: Tourism management : research, policies, practice 59 (2017), pp. 234-253

Persistent link: https://www.econbiz.de/10011642793

Importance-performance analysis (IPA) of sustainable tourism initiatives : the resident perspective

Boley, B. Bynum; McGehee, Nancy Gard; Hammett, A. L. Tom - In: Tourism management : research, policies, practice 58 (2017), pp. 66-77

Persistent link: https://www.econbiz.de/10011634646

Critical quality indicators of higher education

Chen, I-Shuo; Chen, Jui-Kuei; Padró, Fernando F. - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 130-146

Persistent link: https://www.econbiz.de/10011730233

Exploring differences between private and public organizations in business excellence models

Raharjo, Hendry; Eriksson, Henrik - In: International journal of operations & production … 37 (2017) 12, pp. 1795-1816

Persistent link: https://www.econbiz.de/10011814754

Modified importance-performance analysis of e-service quality

Luo, Chu; Lei, Shen; Gao, Han - In: Journal of electronic commerce in organizations : the … 15 (2017) 1, pp. 84-95

Persistent link: https://www.econbiz.de/10011654819

Evaluation of the On-Campus Dining Service Using Importance-Performance Analysis

Joung, Hyun-Woo; Lee, Dong-Soo; Kim, Hak-Seon; Ahn, Joo; … - 2011

University foodservice is one of the largest sectors of the foodservice industry, and the college-student market is getting larger. Therefore, it is important that university foodservice needs to be monitored periodically and improved comprehensively in order to retain students as satisfied...

Persistent link: https://www.econbiz.de/10009467994

Benchmarking holiday experience: the case of senior tourists

Johann, Maria; Padma, Panchapakesan - In: Benchmarking: An International Journal 23 (2016) 7, pp. 1860-1875

importance-performance analysis and employs paired sample t -test for this purpose. Findings The senior tourists evaluated the …

Persistent link: https://www.econbiz.de/10014684035

An exploration on e-retailers’ home delivery – strategic elements and their prioritisation

Wang, Chengbo; Mao, Zhaofang; O'Kane, James; Wang, Jun - In: Business Process Management Journal 22 (2016) 3, pp. 614-633

completed through focus group, survey and importance-performance analysis. Findings – The research identified, confirmed and …

Persistent link: https://www.econbiz.de/10014688323

Servicescape attributes and consumer well-being

Sheng, Xiaojing; Siguaw, Judy A.; Simpson, Penny M. - In: Journal of Services Marketing 30 (2016) 7, pp. 676-685

attributes shape consumer well-being and to highlight the value of importance-performance analysis (IPA) within a services …

Persistent link: https://www.econbiz.de/10014906007