Search Results - subject:"importance€“performance analysis"

Using modified IPA to define quality improvement strategies : A study of air-conditioning industry in Taiwan

Ho, Li-Hsing; Chang, Pi-Yun; Yen, Tieh-Min - In: The TQM Journal 28 (2016) 2, pp. 180-194

Purpose – The purpose of this paper is to propose a modified Importance-Performance Analysis (IPA) model and calculates …

Persistent link: https://www.econbiz.de/10015032297

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : The case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International Journal of Quality & Reliability Management 33 (2016) 2, pp. 160-177

Purpose – The purpose of this paper is to prioritize service quality dimensions (SQDs) using importance-performance … analysis (IPA) and to compare the results for the customer groups segmented by data envelopment analysis (DEA). Design …

Persistent link: https://www.econbiz.de/10014801527

Combination of importance-performance analysis and response surface methodology for enhancing satisfaction

Pak, Ro Jin - In: International Journal of Quality & Reliability Management 33 (2016) 6, pp. 792-802

examination in Korea, the purpose of this paper is to combine both the importance-performance analysis (IPA) and the response …

Persistent link: https://www.econbiz.de/10014801850

How smart is your tourist attraction? : measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach

Wang, Xia; Li, Xiang; Zhen, Feng; Zhang, Jinhe - In: Tourism management : research, policies, practice 54 (2016), pp. 309-320

Persistent link: https://www.econbiz.de/10011452094

Enhancing satisfaction and sustainable management : whale watching in the Azores

Bentz, Julia; Lopes, Fernando; Calado, Helena; Dearden, … - In: Tourism management : research, policies, practice 54 (2016), pp. 465-476

Persistent link: https://www.econbiz.de/10011452160

A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis

Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 55 (2016), pp. 139-159

Persistent link: https://www.econbiz.de/10011496308

Cruise passengers' perception of key quality attributes of cruise lines in North America

Chua, Bee-Lia; Goh, Ben; Huffman, Lynn; Jai, Catherine; … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 346-371

Persistent link: https://www.econbiz.de/10011499234

Strategic quadrants and service quality : tourist satisfaction in Portugal

Panchapakesan Padma - In: Quality management journal : QMJ 23 (2016) 2, pp. 57-70

Persistent link: https://www.econbiz.de/10011486815

An exploratory study of expectation-importance-performance analysis with cultural tourists in Havana, Cuba

Kline, Carol; Bulla, Brian; Rubright, Heather; Green, Erin - In: Tourism and hospitality research : the surrey quarterly … 16 (2016) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10011438039

An exploratory study of convention destination competitiveness from the attendees' perspective : importance-performance analysis and repeated measures of MANOVA

Lee, Jumyong; Choi, Youngsoo; Breiter Terry, Deborah - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 5, pp. 589-610

Persistent link: https://www.econbiz.de/10011665504