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Search: subject:"importance€“performance analysis"
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Customer satisfaction
84
Kundenzufriedenheit
79
Service quality
73
Dienstleistungsqualität
70
Importance-performance analysis
57
importance-performance analysis
51
Performance measurement
49
Performance-Messung
49
Holiday behaviour
24
IPA
24
Urlaubsverhalten
24
Quality management
22
Consumer behaviour
21
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21
Qualitätsmanagement
21
Tourism
19
Tourismus
19
Importance-performance analysis (IPA)
18
importance performance analysis
18
Hotel industry
17
Hotellerie
17
Tourism industry
16
Tourismuswirtschaft
16
service quality
16
China
11
Higher education institution
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AHP approach
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AHP-Verfahren
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Fuzzy sets
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Fuzzy-Set-Theorie
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Kano model
8
Measurement
8
Nachhaltige Entwicklung
8
Relationship marketing
8
Destination management
7
Destinationsmanagement
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Undetermined
122
Free
32
CC license
7
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Article
183
Book / Working Paper
3
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1
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Article in journal
139
Aufsatz in Zeitschrift
139
research-article
13
Article
7
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2
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2
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English
164
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Suresh, M.
7
Shahin, Arash
6
Tontini, Gerson
4
Wu, Hsin-Hung
4
Altintas, Volkan
3
Charaf, Karim
3
Han, Heesup
3
Kim, Jinkyung Jenny
3
Lai, Ivan K. W.
3
Rahmouni, Ahmed Fath-Allah
3
Sheng, Xiaojing
3
Shieh, Jiunn-I
3
Shirouyehzad, Hadi
3
Siguaw, Judy A.
3
Simpson, Penny M.
3
Sirakaya-Turk, Ercan
3
Albayrak, Tahir
2
Allbright, David
2
Antuchevičienė, Jurgita
2
Chang, Pi-Yun
2
Cho, Woo Jeong
2
Dabestani, Reza
2
Dalvand, Mohammad Reza
2
Djeri, Lukrecija
2
Dolinsky, Arthur L.
2
Eriksson, Henrik
2
Gao, Han
2
Goharshenasan, Ali
2
Gopakumar, Kavya
2
Grant, David B.
2
Hitchcock, Michael
2
Ho, Li-Hsing
2
Hu, Feng
2
Hu, Kai-Chieh
2
Huffman, Lynn
2
Jang, Da-hye
2
Johann, Maria
2
Joseph, Mathew
2
Kang, Shinyoung
2
Kim, Kyoung-Bae
2
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National Research University Higher School of Economics
1
ToKnowPress
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Tourism management : research, policies, practice
16
International journal of hospitality management
8
International journal of productivity and quality management : IJPQM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of travel and tourism marketing
5
Quality & Quantity: International Journal of Methodology
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
International Journal of Quality & Reliability Management
3
International journal of contemporary hospitality management
3
International journal of process management and benchmarking : IJPMB
3
International journal of quality & reliability management
3
Journal of air transport management
3
Tourism and hospitality research : the surrey quarterly review
3
American Journal of Business
2
Future Business Journal
2
Global Business & Finance Review (GBFR)
2
Global business and finance review
2
International Journal of Financial Services Management
2
International journal of services and operations management
2
International journal of services and operations management : IJSOM
2
Journal of hospitality marketing & management
2
Service business
2
The service industries journal
2
Tourism planning & development
2
Transport Policy
2
African journal of science, technology, innovation and development : AJSTID
1
Amfiteatru Economic Journal
1
Amfiteatru economic : an economic and business research periodical
1
Annals of Faculty of Economics
1
Australasian marketing journal
1
Benchmarking : an international journal ; BIJ
1
Benchmarking: An International Journal
1
Business Process Management Journal
1
Business Systems Research
1
Business process management journal
1
Central European Business Review
1
Central European business review : CEBR
1
Cleaner and responsible consumption
1
Disruptions, Diversity, and Ethics in Marketing : First International Conference on Advanced Marketing Practice (ICoAMP), Almeria, Spain, April 18-19, 2024
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
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ECONIS (ZBW)
140
RePEc
22
Other ZBW resources
16
EconStor
8
BASE
1
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141
A comparison study of multinational chain hotel employees' perceptions of corporate social responsibility in China and Korea
Kim, ChungAh
;
Kim, Sang Hyuck
;
Lee, Keon Hee
- In:
Emerging markets finance & trade : a journal of the …
51
(
2015
)
2
,
pp. 364-376
Persistent link: https://www.econbiz.de/10011391762
Saved in:
142
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
143
Using
Importance
Performance
Analysis
to Evaluate the Satisfaction of Activity-Based Costing Adopters
Charaf, Karim
;
Rahmouni, Ahmed Fath-Allah
- In:
Journal of Accounting and Management Information …
13
(
2014
)
4
,
pp. 665-685
Importance
Performance
Analysis
(IPA) tool, we attempt to analyze the importance and the performance that ABC uses to identify …
Persistent link: https://www.econbiz.de/10015196265
Saved in:
144
Using
Importance
Performance
Analysis
to Evaluate the Satisfaction of Activity-Based Costing Adopters
Charaf, Karim
;
Rahmouni, Ahmed Fath-Allah
- In:
Journal of Accounting and Management Information Systems
13
(
2014
)
4
,
pp. 665-685
Importance
Performance
Analysis
(IPA) tool, we attempt to analyze the importance and the performance that ABC uses to identify …
Persistent link: https://www.econbiz.de/10011103277
Saved in:
145
Using
importance
performance
analysis
to evaluate the satisfaction of Activity-Based Costing adopters
Charaf, Karim
;
Rahmouni, Ahmed Fath-Allah
- In:
Journal of accounting & management information systems …
13
(
2014
)
4
,
pp. 665-685
Importance
Performance
Analysis
(IPA) tool, we attempt to analyze the importance and the performance that ABC uses to identify …
Persistent link: https://www.econbiz.de/10011311104
Saved in:
146
User perspective of age-friendly transportation: A case study of Taipei City
Shiau, Tzay-An
;
Huang, Wen-Kuan
- In:
Transport Policy
36
(
2014
)
C
,
pp. 184-191
-friendly transportation. Rough Sets Theory (RST) and
Importance-Performance
Analysis
(IPA) were used as qualitative and quantitative data …
Persistent link: https://www.econbiz.de/10011077812
Saved in:
147
Detecting the Determinant Attributes of Entrepreneurial Orientation within the Italian University Departments
Riviezzo, Angelo
- In:
Journal of Enterprising Culture (JEC)
22
(
2014
)
02
,
pp. 133-159
data from 103 Italian university departments. A multiple regression analysis and an
importance-performance
analysis
are …
Persistent link: https://www.econbiz.de/10010888472
Saved in:
148
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between
importance-performance
analysis
and Kano model
Tontini, Gerson
;
Picolo, Jaime Dagostin
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 32-52
Persistent link: https://www.econbiz.de/10010254300
Saved in:
149
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
150
Which incremental innovations should we offer? : comparing
importance-performance
analysis
with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
Saved in:
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