Search Results - subject:"importance€“performance analysis"

Determination of service levels for passenger orientation in Hong Kong International Airport

Tam, Mei-ling; Lam, William H.K. - In: Journal of Air Transport Management 10 (2004) 3, pp. 181-189

Passenger orientation (wayfinding) is one of the importance factors for the layout design of airport passenger terminal. It is common that some people have difficulties in locating their destinations in spite of availability of information signs. This paper describes the use of a quantitative...

Persistent link: https://www.econbiz.de/10010681989

New perspectives of satisfaction research in tourism destinations

Fuchs, Matthias; Weiermair, Klaus - In: Tourism Review 58 (2003) 3, pp. 6-14

Importance‐Performance Analysis, the Implicit Importance Analysis and the Penalty‐Reward‐Contrast Analysis are implemented and …

Persistent link: https://www.econbiz.de/10015034129

IPA as a Theoretical Concept of Evaluating Various Elements in HRM

Razpotnik, Stasa; Svab, Rok - ToKnowPress

Importance-performance analysis (IPA) was primarily presented by Martilla and James (1977) as a simple evaluating …

Persistent link: https://www.econbiz.de/10011171706

Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies

Joseph, Mathew; Allbright, David; Stone, George; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 66-88

Importance-performance analysis is utilised to compare the perceptions held by bank customers regarding selected …

Persistent link: https://www.econbiz.de/10005753769

Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies

Joseph, Mathew; Allbright, David; Stone, George; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 66-88

Importance-performance analysis is utilised to compare the perceptions held by bank customers regarding selected …

Persistent link: https://www.econbiz.de/10008580352

A TQM Study: Integrating the Importance-Performance and Intra-Organization Impact Analyses

Quazi, Hesan A.; Dolinsky, Arthur L.; Twomey, Daniel F. - In: American Journal of Business 9 (1994) 1, pp. 17-24

collected from a Mid-Atlantic university, Importance-Performance Analysis and Intra-Organizational Impact Analysis are …

Persistent link: https://www.econbiz.de/10010610961

A TQM Study: Integrating the Importance‐Performance and Intra‐Organization Impact Analyses

Quazi, Hesan A.; Dolinsky, Arthur L.; Twomey, Daniel F. - In: American Journal of Business 9 (1994) 1, pp. 17-24

collected from a Mid‐Atlantic university,Importance‐Performance Analysis and Intra‐Organizational Impact Analysis are introduced …

Persistent link: https://www.econbiz.de/10014668091