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  • Search: subject:"importance€“performance analysis"
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Year of publication
Subject
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Customer satisfaction 84 Kundenzufriedenheit 79 Service quality 73 Dienstleistungsqualität 70 Importance-performance analysis 57 importance-performance analysis 51 Performance measurement 49 Performance-Messung 49 Holiday behaviour 24 IPA 24 Urlaubsverhalten 24 Quality management 22 Consumer behaviour 21 Konsumentenverhalten 21 Qualitätsmanagement 21 Tourism 19 Tourismus 19 Importance-performance analysis (IPA) 18 importance performance analysis 18 Hotel industry 17 Hotellerie 17 Tourism industry 16 Tourismuswirtschaft 16 service quality 16 China 11 Higher education institution 11 Hochschule 11 AHP approach 9 AHP-Verfahren 9 Coronavirus 9 Sustainable development 9 Beziehungsmarketing 8 Fuzzy sets 8 Fuzzy-Set-Theorie 8 Kano model 8 Measurement 8 Nachhaltige Entwicklung 8 Relationship marketing 8 Destination management 7 Destinationsmanagement 7
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Online availability
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Undetermined 122 Free 32 CC license 7
Type of publication
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Article 183 Book / Working Paper 3 Other 1
Type of publication (narrower categories)
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Article in journal 139 Aufsatz in Zeitschrift 139 research-article 13 Article 7 Conference paper 2 Konferenzbeitrag 2 review-article 2 Aufsatz im Buch 1 Book section 1 Case study 1 Conference Paper 1 Fallstudie 1
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Language
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English 164 Undetermined 23
Author
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Suresh, M. 7 Shahin, Arash 6 Tontini, Gerson 4 Wu, Hsin-Hung 4 Altintas, Volkan 3 Charaf, Karim 3 Han, Heesup 3 Kim, Jinkyung Jenny 3 Lai, Ivan K. W. 3 Rahmouni, Ahmed Fath-Allah 3 Sheng, Xiaojing 3 Shieh, Jiunn-I 3 Shirouyehzad, Hadi 3 Siguaw, Judy A. 3 Simpson, Penny M. 3 Sirakaya-Turk, Ercan 3 Albayrak, Tahir 2 Allbright, David 2 Antuchevičienė, Jurgita 2 Chang, Pi-Yun 2 Cho, Woo Jeong 2 Dabestani, Reza 2 Dalvand, Mohammad Reza 2 Djeri, Lukrecija 2 Dolinsky, Arthur L. 2 Eriksson, Henrik 2 Gao, Han 2 Goharshenasan, Ali 2 Gopakumar, Kavya 2 Grant, David B. 2 Hitchcock, Michael 2 Ho, Li-Hsing 2 Hu, Feng 2 Hu, Kai-Chieh 2 Huffman, Lynn 2 Jang, Da-hye 2 Johann, Maria 2 Joseph, Mathew 2 Kang, Shinyoung 2 Kim, Kyoung-Bae 2
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Institution
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National Research University Higher School of Economics 1 ToKnowPress 1 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
Published in...
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Tourism management : research, policies, practice 16 International journal of hospitality management 8 International journal of productivity and quality management : IJPQM 6 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 6 Journal of travel and tourism marketing 5 Quality & Quantity: International Journal of Methodology 4 Tourism analysis : an interdisciplinary tourism & hospitality journal 4 International Journal of Quality & Reliability Management 3 International journal of contemporary hospitality management 3 International journal of process management and benchmarking : IJPMB 3 International journal of quality & reliability management 3 Journal of air transport management 3 Tourism and hospitality research : the surrey quarterly review 3 American Journal of Business 2 Future Business Journal 2 Global Business & Finance Review (GBFR) 2 Global business and finance review 2 International Journal of Financial Services Management 2 International journal of services and operations management 2 International journal of services and operations management : IJSOM 2 Journal of hospitality marketing & management 2 Service business 2 The service industries journal 2 Tourism planning & development 2 Transport Policy 2 African journal of science, technology, innovation and development : AJSTID 1 Amfiteatru Economic Journal 1 Amfiteatru economic : an economic and business research periodical 1 Annals of Faculty of Economics 1 Australasian marketing journal 1 Benchmarking : an international journal ; BIJ 1 Benchmarking: An International Journal 1 Business Process Management Journal 1 Business Systems Research 1 Business process management journal 1 Central European Business Review 1 Central European business review : CEBR 1 Cleaner and responsible consumption 1 Disruptions, Diversity, and Ethics in Marketing : First International Conference on Advanced Marketing Practice (ICoAMP), Almeria, Spain, April 18-19, 2024 1 Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics 1
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Source
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ECONIS (ZBW) 140 RePEc 22 Other ZBW resources 16 EconStor 8 BASE 1
Showing 11 - 20 of 187
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Multi-grade fuzzy assessment framework for software professionals in work-from-home mode during and post-COVID-19 era
Suresh, M.; Gopakumar, Kavya - In: Future Business Journal 7 (2021) 1, pp. 1-9
using multi-grade fuzzy approach and importance-performance analysis. In turn, this would help to determine the crucial …
Persistent link: https://www.econbiz.de/10012664360
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Continuance intention of e-learning : the condition and its connection with open innovation
Suzianti, Amalia; Paramadini, Sabrina Ayu - In: Journal of open innovation : technology, market, and … 7 (2021) 1/97, pp. 1-14
Importance-Performance Analysis and Kano to select four strategies selected as improvement priorities and three as keep …
Persistent link: https://www.econbiz.de/10012491344
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Cover Image
Multi-grade fuzzy assessment framework for software professionals in work-from-home mode during and post-COVID-19 era
Suresh, M.; Gopakumar, Kavya - In: Future Business Journal 7 (2021), pp. 1-9
using multi-grade fuzzy approach and importance-performance analysis. In turn, this would help to determine the crucial …
Persistent link: https://www.econbiz.de/10012493786
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Study on improvement in logistics industry in Gangwon province : focusing on Yangyang International Airport
Ahn, Woo Chul - In: The Asian Journal of Shipping and Logistics 39 (2023) 1, pp. 23-29
This study aims to contribute to analyze the logistics competitiveness of Yangyang International Airport and suggest improvement plans for airport logistics experts to use them as basic data to discover the actual factors for revitalizing the Gangwon-do logistics industry. Therefore, the...
Persistent link: https://www.econbiz.de/10014281591
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Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi; Shahin, Reza; Shahin, Arash - In: The international journal of productivity and … 72 (2023) 7, pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
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Visitor satisfaction of Zoo tourism in Ghana
Agyeman, Yaw Boakye; Asebah, Paul - In: Tourism planning & development 20 (2023) 6, pp. 1140-1159
Persistent link: https://www.econbiz.de/10014393328
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Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-service quality and purchase intention
Mtotywa, Matolwandile Mzuvukile; Kekana, Charles - In: African journal of science, technology, innovation and … 15 (2023) 5, pp. 533-546
Persistent link: https://www.econbiz.de/10014369337
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Assessing visitor satisfaction at a South African zoo by means of an importance-performance analysis
Ngwenya, Prudence Jeaneth; Hermann, Uwe Peter; … - In: International journal of leisure and tourism marketing … 8 (2023) 1, pp. 36-52
Persistent link: https://www.econbiz.de/10015066861
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An maintenance, repair, and overhaul (MRO) safety oversight system analysis : a case in Korea
Nam, Seungju; Song, Woon Kyung; Yoon, Heekweon - In: Journal of air transport management 107 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014322932
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Gap analysis based on TQM criteria using BWM-IPA hybrid method : a case study
Darvazeh, Saeid Sadeghi; Amiri, Maghsoud; Musolu, … - In: International journal of productivity and quality … 39 (2023) 3, pp. 387-408
Persistent link: https://www.econbiz.de/10014313684
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